This job was posted by https://www.vermontjoblink.com : For more information, please see: https://www.vermontjoblink.com/jobs/1122632 Best Western in Waterbury is looking to find a Front Desk Associate to serve as our guests first point of contact and manage all aspects of their accommodation. Front Desk Associates responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service, wed like to meet you.

Must have the ability to work varying shifts 7am - 3pm or 3pm -11pm.

Weekends and Holidays are required.

Responsibilities

Welcome guests upon their arrival and assign rooms

Provide information about our hotel, available rooms, rates and amenities

Perform all check-in and check-out tasks

Manage online and phone reservations

Inform customers about payment methods and verify their credit card data

Register guests collecting necessary information (like contact details and exact dates of their stay)

Respond to clients complaints in a timely and professional manner

Coordinate with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests needs

Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

Upsell additional facilities and services, when appropriate