Job Information
Unity Manager, Unity Prayer in Unity Village, Missouri
Manager, Unity Prayer
Job Details
Job Location
Unity School of Christianity - Unity Village, MO
Remote Type
Hybrid
Position Type
Full Time
Salary Range
$45,000.00 - $47,000.00 Salary
Job Category
Management
Description
Position Summary: An experienced and compassionate Manager to co-lead and oversee the Unity Prayer Ministry in partnership with the leadership team. Unity is a global prayer ministry that offers spiritual support and resources to individuals seeking prayer. This position is responsible for managing a team of prayer associates on-site and remotely located, overseeing the daily operations of the ministry, maintaining the high standards of service in alignment with organizational expectations while maintaining the Unity tradition of 24/7 affirmative prayer support.
Essential Job Functions:
Essential to this role is having a clear understanding of Unity’s theology and its relationship to Affirmative Prayer. This includes being able to articulate the difference between what Unity believes and practices in contrast to how prayer is practiced within other faith-based organizations.
Oversee the day-to-day operations of the Unity Prayer Ministry, ensuring seamless delivery of affirmative prayer to all callers.
Exercise excellent interpersonal, problem-solving and leadership skills.
Possess strong professional communication skills: comfortable communicating with prayer associates, shift leads, peers and executive leadership team.
Develop and implement operational strategies to enhance efficiency and effectiveness of the prayer associates.
Monitor call volumes, service levels, and other key performance indicators to optimize resource allocation and meet service targets.
Utilize strong data analytic and reporting skills technology and tools to improve processes and provide a seamless experience for callers.
Adhere to training standards allowing prayer associates to deliver compassionate prayer support grounded in Unity theology while meeting performance standards.
Evaluate the effectiveness of training programs through performance metrics to continuously enhance training quality.
Maintain a deep understanding of the principles and teachings of Unity to guide the team in customer interactions.
Foster an environment of inclusivity, respect, and understanding, supporting various spiritual beliefs and backgrounds.
Stay abreast of industry trends and best practices in Unity and contact center management, proactively seeking opportunities for innovation and growth.
Collaborate with other leaders within Silent Unity to ensure a cohesive and integrated approach to service delivery.
Regular and reliable attendance at the worksite, hybrid, or work from home and adhere to assigned schedule commitments.
Adhere to all company and departmental policies and procedures per the guidebook including all safety requirements.
Utilize electronic time management system to input time, attendance, and paid time off requests for direct reports.
Qualifications
Education: Bachelor's degree in a related field (e.g., theology, counseling, spiritual studies) and/or equivalent work experience in a contact center.
Experience:
Proven experience in contact center management.
Successful leadership and team management skills, with the ability to motivate and inspire others.
Excellent interpersonal and communication skills, with a compassionate and empathetic demeanor.
Exceptional organizational and problem-solving abilities, with a keen eye for detail.
Proficiency in using contact center technologies, including call management systems and reporting tools.
Understanding of Unity’s spiritual principles and an ability to provide affirmative prayer support and guidance.
Commitment to personal growth and spiritual development.
Computer Skills:
Proficient use of MS Office Suite: Word, Excel, Outlook, PowerPoint, and Teams.
Competent use of and troubleshooting computer, device applications, and social media platforms.
Contact center technology experience preferred.
Competencies:
Culture of Service: Able to support a positive team environment in which members participate, respect, and cooperate with each other to achieve desired results.
Values : Demonstrate Unity Headquarters core values: inspiration, inclusiveness, innovation, creativity, community, and service.
Organization: Multi-task in a fast pace environment while staying organized
Confidentiality : Able to maintain confidentiality in accordance with HIPAA and departmental guidelines.
Physical and Mental Requirements:
N/A Not Applicable Activity Not applicable to this occupation
O Occasionally Position requires this activity up to 33% of the time (02.5+ hrs/day)
F Frequently Position requires this activity up to 33% of the time (02.5-5.5+hrs/day)
C Constantly Position requires this activity more than 66% of the time (5.5+ hrs/day)
C Indoor Work
C Use of Hands/Fingers
O Outdoor Work
F Sitting/Workstation
O Lifting 10 Max lbs. individually
O Carry 10 Max lbs.
C Read/See
F Standing/Walking
C Talk/Communicate
C Operate Computer
C Operate Company Equipment:
Telephone system, headset, calculator, copier, call center scheduling software, other office equipment
Work Environment: Contact Center Environment
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.