Description

Amazon.co.jp is looking for a senior program manager who is a customer-centric, data driven and strategic thinking with a proven record with driving new program launch and growth in a cross-functional environment. Health and Personal Care (HPC) is one of the largest and fastest growing key categories that innovates and leads the healthcare customer experience including online over-the-counter (OTC) business and medical devices. OTC and medical device are the focus area for HPC and requires operational excellence as well as innovation with technology to further expedite growth. This role gives you valuable cross-functional experience in streamlining current processes, defining & solving issues on your own in response to customer needs, pain points, regulations, and industry trends. It offers exciting opportunities to build new programs by closely collaborating across multiple functions including software development, product managers, business intelligence, finance, legal, Information Security, operations and CS in both domestic and international teams. If you want to be a part of creating innovative healthcare experiences for customers on Amazon.co.jp customers and to contribute to the efficient operation of the program, this is the right position for you.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. For individuals with disabilities who would like to request for support

https://www.amazon.jobs/en/disability/jp/

Amazon is striving to be Earth’s Best Employer. Want to learn about Amazon's employee diversity and inclusion efforts?

https://www.aboutamazon.jp/news/working-at-amazon/?utm_source=hr&utm_medium=owned&utm_campaign=working2022

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Key job responsibilities

1. Influence and gain alignment with internal stakeholders in JP, EU and the US about the strategy to achieve goals.

2. Understand the technical complexity in depth in working with tech teams to remove frictions and conflicts towards product/program launch.

3. Write working backwards documents on customer experience, requirement documents and business reports to ensure clear communication and coordination among internal stakeholders on goals and progress.

4. Make decisions when facing difficult conflicts even with limited information to keep our customer experience bar high.

5. Engage with external partners to drive the beauty strategy and collaborate where Amazon and external partners can both benefit from the partnership.

6. Develop a strategy to drive new customer acquisition and customer engagement in HPC category and set ambitious goals to engage with key stakeholders such as product managers, engineers, Legal, operations and CS to launch new programs.

A successful candidate needs to be a customer obsessed, think big, data and fact driven, have willingness to dive deep in areas you are not familiar with, and ability to make difficult tradeoffs when facing conflicts.

About the team

The team owns program management and operations to drive Consumables business and manages new program launches that involve new product development.

We are open to hiring candidates to work out of one of the following locations:

Tokyo, 13, JPN

Basic Qualifications

• 5+ years of program or project management experience

• Experience using data and metrics to determine and drive improvements

• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

• Experience working cross functionally with tech and non-tech teams

• Business level Japanese and English language skills.

Preferred Qualifications

• 2+ years of driving process improvements experience

• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Please check the website below for measures to eliminate unwanted second-hand smoking in each facility:

https://www.amazon.jobs/en/landing_pages/passivesmoking

就業の場所における受動喫煙を防止するための措置に関する事項については、下記リンク先をご覧ください。

https://www.amazon.jobs/jp/landing_pages/passivesmoking

The salary information can be provided individually prior to the 1st interview

賃金に関する条件は、１次面接の前に個別にご案内することができます