You will be part of our Sea Logistics team, adding your expertise + skills to the delivery of customer + operational excellence.

Your Role

You are responsible to support our customers by providing helpful information, answering queries + resolving complaints. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our International Supply Chain (ISC) products, services + features. You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives.

Your Responsibilities

 To qualify + enter customer orders into the operational execution process.

 To drive customer engagement, satisfaction, retention + reactivation in close cooperation with the

destinations + regional stakeholders.

 To provide, document, follow-up on quotations + opportunities in line with the customer account strategy.

 To ensure complete + correct customer contact data, service data + changes in KN systems while ensuring a

best-in-class onboarding + high level of data quality + timeliness including setting up + consistently providing

customer reporting.

 To consistently perform purchase order + shipment qualification in line with working instructions to ensure

full + complete handovers to the OCC, optimizing the customer experience.

 To contribute as process owner on continuous improvements of processes + controls for lean processes

focusing on cost effectiveness + productivity.

 To document, resolve, analyze all complaints, then identify, share + eliminate root causes.

 To ensure delivery of all financial targets + strategic objectives across International Supply Chain (ISC).

Your Skills and Experiences

〇Experience in ocean export operations, preferably a forwarder

〇Comfortable working with systems (not paper-based)

〇Ability to read and write English (little or no speaking, but reading and writing English is required for systems and emails)

〇Flexibility and willingness to learn in a changing environment

〇Willingness to work efficiently

〇Licenses and certifications are not required.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.