Description

As the Business Improvement Consultant, you will be responsible for engagements ranging from single department processes through to enterprise level, process and organizational redesign. You will work collaboratively to improve processes relating to colleague and customer interactions that drive realizable benefits.

Primary responsibilities include

• Improving our business and financial performance

• Meeting with business owners to review and document processes

• Acting as liaison between developers and business owners

• Managing communications and obtaining answers to open questions

• Understanding project requirements and creating relevant test cases

• Performing QA testing on newly developed processes

• Managing system access for developers and future business line users

• Managing risk

Qualifications, Education, Certifications and/or Other Professional Credentials

• Strong interpersonal skills

• Clear and concise communication

• Strong attention to detail with a mindset on the customer experience

• Experience with JIRA or similar agile project management tools preferred

• Experience with machine learning AI documents classification preferred

• Bachelor's degree preferred, or 4-5 years of relevant experience

Hours & Work Schedule

• Hours per Week: 40

• Work Schedule: M-F 8:30am-5:00pm

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth