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Unilever Technical Contact Manager - Pepsi Lipton North America (PLNA) in Purchase, New York


Lipton is Unilever’s largest brand in turnover and global presence and is a key component in PepsiCo’s beverage portfolio. Lipton is a truly global brand and operates in two distinct areas; leaf tea and Ready to Drink Tea (RTDT). The RTDT team operates as a separate entity to Unilever and PepsiCo as part of a joint venture organization. The RTDT portfolio includes the core Brands of Lipton Ice Tea, Pure Leaf, and Brisk as well as the recent acquisitions of PUKKA and TAZO with the portfolio changing as the business moves into exciting new areas.

A role in Pepsi Lipton is a unique experience that will allow you to rapidly develop and will add value to your career. It is a Joint Venture between Unilever and PepsiCo to manufacture and sell RTDT, and operates across the globe. As a company in its own right, the joint venture has its own board of directors. Whilst in constant contact with its parent companies, it runs as a separate entity on a day to day basis.

As a global company the variation in countries, bottlers and manufacturing sites makes this a very exciting place to work. We have 5 regional organisations operating across North America, Europe, Latin America, Africa Middle East and Asia (AMEA) and Greater China. In addition, we are constantly breaking new ground with launches into white markets.

Working in the joint venture is one of the few opportunities to work in a small, entrepreneurial company within a larger framework of Unilever and PepsiCo. It is a unique opportunity to work across many areas of the marketing agenda and make a direct impact to the global business.

To learn more, visit www.pepsilipton.com at http://www.pepsilipton.com/

Main Purpose

The Technical Contact Manager works in close partnership with bottling companies who produce the final product for PLNA. As production of some of the Lipton Ice Tea product is done by third party companies, it is imperative that the quality of the factories in which they operate meet the exacting standards required by Pepsi Lipton. The role of the TCM is to ensure that all manufacturing processes and facilities meet the expected standards.

Key Accountabilities

  • Approve all manufacturing facilities

  • Define manufacturing standards and issue all product / process documentation

  • Provide technical expertise and troubleshooting support

  • Support innovation implementation

  • Conduct annual technical visits

  • Provide training as appropriate – internal/external Quality Training for the Bottler Network

  • Be the local contact / liaise with the bottler

  • Provide project engineering updates after consultation with bottler

  • Trial attendance

  • Conduit for process/ raw material / packaging material changes

  • Consolidate consumer complaints

  • Conduct routine quality compliance checks

  • Monitor bottler quality performance

  • Ensure audit follow up/ CAP tracking

  • Protect Lipton Brand through application of due diligence in all new launches

  • Ensure compliance of materials and specifications within Pepsi Lipton safety requirements

  • Provide relevant technical and SC knowledge and expertise to help drive PL business and innovation implementation

  • Implement common global Lipton QA standards across all business

  • Define manufacturing strategy and provide leadership to the business.

  • Apply Best Practice manufacturing standards in line with Lipton GMP’s

  • Be custodian of the PL TRM

Business skills

  • Supplier Management

  • Consumer / Customer focus

  • Quality experience

  • Project Management.

  • Professional networking/external focus especially dealing with 3rd party suppliers

  • Design, deploy role experience in Beverages especially RTD are all relevant/desirable.

  • Academic background: technologist, chemical, process, engineering/ Science

  • Has a passion for the Lipton brand and to grow the RTD business

Main Interactions

  • Pepsi Lipton Supply Chain Ops & QA Teams – White Plains, NY & Purchase, NY

  • Pepsi Lipton Regional Management Team – White Plains, NY

  • Pepsi Lipton R&D Product Design Team – Valhalla, NY

  • Pepsi Lipton R&D Packaging Design Team – Valhalla, NY

  • Pepsi Lipton Concentrate Kit Sourcing Unit – LSDI

  • PepsiCo Bottler Network [Company & Co-Packers] – Across North America

  • Pepsi Lipton R&D Technical Project Leaders & project team members

  • As appropriate: Supply Chain, respective category functions

  • Leadership

What We Can Offer You

Culture for Growth at https://www.unilever.com/about/who-we-are/our-vision/ | Top Notch Employee Health & Well Being Benefits at https://drive.google.com/file/d/0BzuVqApc7i-tR2YxazMxNkpPZVU/view | Every Voice Matters at https://www.unilever.com/sustainable-living/the-sustainable-living-plan/enhancing-livelihoods/opportunities-for-women/upholding-diversity/ | Global Reach at https://www.unilever.com/brands/ | Life at Unilever at https://www.linkedin.com/company-beta/1248/life/ | Careers with Purpose at https://www.unilever.com/sustainable-living/transformational-change/ | World Class Career Development Programs at https://www.unilever.com/careers/graduates/uflp/ | Check Out Our Space at https://www.themuse.com/companies/unilever/office | Focus On Sustainability at https://www.unilever.com/sustainable-living/transformational-change/

Unilever is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information, please see Equal Employment Opportunity Posters

Equal Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Persons with Disabilities

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check.

If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at 1-855-239-5459 or NAAccommodations@unilever.com at mailto:NAAccommodations@unliever.com . Please note: These lines are reserved for individuals with disabilities in need of assistance and are not a means of inquiry about positions or application statuses.

We are one of the world’s largest consumer goods companies with amazing brands, dynamic people and a sustainable vision. We meet everyday needs for nutrition, hygiene and personal care with brands that help people feel good, look good and get more out of life. If you are ambitious, keen to learn and want lo lead, you have come to the right place. Explore our website and apply to be part of a company with more than 400 brands used by over two billion people everyday. ​