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Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the position of Point of Care Zone Head, Customer Experience Specialists to lead and manage the zone Customer Experience Specialist (CES) team, driving excellence in all aspects of customer interactions with Siemens Healthineers Point of Care (SHS POC).

Your role:

• Utilize your strong clinical background to coordinate sales cycle activities with an emphasis on implementation and day-to-day customer support, putting the customer first
• Leading the team to execute both short- and longer-term customer support and loyalty strategies that result in financial goal attainment, strong customer partnership, as well as team growth and development
• Working with their partner Account Executive (AE) zone head to identify and synthesize customer and competitor insights, market trends and influences, together with industry challenges, and apply SHS POC product solutions to drive long-term sales success, while fostering enduring customer relationships
• Managing and leading change in a positive manner while developing a culture of accountability and customer excellence
• Champion new initiatives and identify opportunities to build a culture of collaboration within the zone, together with their partner AE team
• Drive processes and strategies that coordinate sales cycle activities, with an emphasis on excellence in implementation and day-to-day customer support. Ensuring that the customer is the priority and owning successful product / solutions implementations at account sites
• Collaborate with other internal teams to deliver the optimal customer experience throughout the sales and customer lifecycle. This includes but is not limited to Marketing, Sales Operations, Finance, Service, Business Excellence, PMO and Logistics
• Management of customer support activities, tracking of Key Performance Indicators (KPIs), and identification of areas for improvement within the customer journey
• Ensure that all detailed sales forecasting, training modules, and required reporting, including in all required internal quality and other tools and processes, are completed promptly and accurately by all team members
• Budget responsibility for travel and expenses for zone CES team including the responsibility to oversee and manage spending in line with the company's goals and expectations

Your expertise:

• Bachelor's degree or equivalent in a biological science, nursing, or respiratory therapy
• Minimum of 8 years of increasing responsibility & experience as a medical technologist, point of care coordinator, respiratory therapist, or nurse. Point of care experience preferred - end user or oversight
• 3+ years of experience in medical device product areas or related disciplines
• Strong people management skills with previous team leadership experience and demonstrated success in that role
• Experience in lean six-sigma and/or complex project management within a hospital or laboratory setting
• Must possess outstanding oral, written and presentation communication skills that can be applied to customers, direct reports and SHS management
• Ability to demonstrate critical thinking and decision making
• Highly organized, able to manage multiple tasks and projects simultaneously
• Possesses strong MS Office (Excel, PowerPoint, and Word) skills
• Experience in the use of customer relationship management (CRM) platforms is required
• Established contacts at Hospital Systems and/or Integrated Delivery networks (IDNs) within assigned zone preferred
• Must reside and be able to travel within the assigned zone and other business locations in the USA as required

To find out more about the specific business, have a look at : https://www.siemens-healthineers.com/en-us/point-of-care-testing

Who we are:
We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site https://jobs.siemens-healthineers.com/careers

The pay range for this position is $128,000-$168,000 annually; however, base pay offered may vary depending on job-related knowledge, skills, and experience. The annual incentive target is $70,000. Siemens Healthineers offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://benefitsatshs.com/index.html

This information is provided per the required states Pay Transparency Laws. Base pay information is based on market location. Applicants should apply via Siemens Healthineers external or internal careers site.

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Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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Minimum Salary: 128000.00 Maximum Salary: 168000.00 Salary Unit: Yearly