REQUIREMENTS: Must have an unrestricted driver's license (BFOQ may be driving company owned vehicles), clean driving record, a strong mechanical aptitude, experience in the commercial trucking industry preferred but not required, and has a strong customer service performance record. Excellent telephone skills. Strong computer and Internet skills (multiple platforms). CDK Global DMS experience is highly preferred. An impressive work-ethic. Neat, clean, and professional appearance. Self-motivation and the ability to work in a team environment. Verifiable customer service performance record and/or training required. Must have at least sic months of experience. JOB DESCRIPTION: The Commercial Service Advisor's core responsibility is to listen and thoroughly understand customer problems, arrange for an appropriate service level, and set/manage expectations on the part of the customer and the technicians in terms of service delivery. Arranges prompt and accurate diagnosis of reported problems. Manages delivery of required repair action by successfully setting and managing customer expectations. Ensures appropriate parts inventory is maintained. Promotes a 'white-glove' environment to showcase the repair facility. Takes 'ownership' and accepts accountability for delivering outstanding service levels.