Job Title: Training Specialist Req ID: 42722 Job Category: Marketing/Communications Mentor, OH, US, 44061 Description: At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary SPM is the market leader in sterile processing information systems or workflow solutions software. You have an opportunity to join the team of Training Specialists that provides Customer education and staff training on this premier software system. In this role you will conduct SPM product training for new staff, teach staff and Customers how to use new features in the software, and conduct webinars and other Customer education events to help our Customers fully utilize their software. We also create and share educational resources with our Customers including videos, eLearnings, articles, and more. If you enjoy the challenge of learning new things and teaching others, this role could be a good fit for you! This is a remote role local to the Cleveland, OH area. You will be required to come onsite at the Operational Headquarters in Mentor, OH as needed. Duties Assist with Customer training (30%) Help to plan, develop, and coordinate webinars offered on a regular basis throughout the year Host/answer questions for webinars when not presenting them Communicate with Customers and internal staff regarding educational offerings Assist with, organize, and/or present hands-on remote Customer trainings Assist with planning and presenting of other education offerings (including CEP, eLearnings, etc.) Develop eLearning scripts and eLearning modules as needed Develop video scripts and videos as needed Assist with creating quizzes for eLearnings, videos, webinars, and other CE content Assist Sales team as needed with demo/content creation Assist with demo database upkeep as needed Assist with internal staff training (30%) Assist in the development of new employee training programs Help deliver new employee training sessions and assist with coordination if needed Assist with training of all employees on new features, additional products and services available to our Customers, and other topics as needed Assist the Dev team with testing as needed Review and create documentation (25%) Create documentation for internal training Create step-by-step instructions for internal and Customer-facing purposes Create setup and upgrade documentation Help convert documentation from Word and PDF format to PLM managed documentation Help upload documentation on the SPM Customer Resource Center Develop eLearning/video outlines Help to update style guides for documentation (step-by-step instructions, setup, and upgrade documents), eLearnings, and videos as needed Review documentation and handouts as assigned Customer Presentations (15%) Deliver engaging presentations in person at the Customer Solution Center and online Required Experience High school diploma/ GED required, Bachelor's degree preferred Teaching experience or experience in corporate training Strong online and in-person presentation skills Attention to detail, excellent writing skills, and pleasant phone manner Experience with technical writing preferred Excellent computer skills and aptitude for learning new software Strong working knowledge of Microsoft Office software such as Word, PowerPoint, and Excel Must be able to access high-speed internet #LLI-MM1 What STERIS Offers: The opportunity to join a company that will invest in you for the long-term. STERIS couldn't be where it is today without our incr