JOB REQUIREMENTS: Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests\' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests. Maintains an inventory of vacancies, reservations and room assignments Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures. Knows room locations, types of rooms available, and room rates Registers arriving guests and assigns rooms coordinates room status updates with housekeeping, special requests Knows daily activities and meetings taking place in the hotel Reports any unusual occurrences to manager Helps guest with complaints in a professional and courteous manner Processes guest check outs and handles monetary transactions Maintains customers privacy Maintains a high level of professional appearance and demeanor Performs other duties as assigned. Equal Opportunity/Affirmative Action Employer Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment. Arrange tours, taxis, or restaurant reservations for customers. Clean and maintain lobby and common areas, such as restocking supplies and watering plants. Compute bills, collect payments, and make change for guests. Contact housekeeping or maintenance staff when guests report problems. Date-stamp, sort, and rack incoming mail and messages. Greet, register, and assign rooms to guests of hotels or motels. Keep records of room availability and guests\' accounts, manually or using computers. Make and confirm reservations. Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers. Record guest comments or complaints, referring customers to managers as necessary. Review accounts and charges with guests during the check out process. Transmit and receive messages, using telephones or telephone switchboards. Verify customers\' credit, and establish how the customer will pay for the accommodation. ***** OTHER EXPERIENCE AND QUALIFICATIONS: High school diploma or equivalent previous hotel-related experience preferred, will train right person Ability to communicate with public, hotel staff and management in a professional manner knowledge of surrounding areas and local events Ability to understand and adhere to proper credit, check cashing and cash handling policies and procedures. Able to properly secure guest information Ability to learn safety, emergency and accident prevention policies and procedures Knowledge of proper telephone etiquette Ability to work a flexible schedule, all shifts, weekends and holidays ***** APPLICATION INSTRUCTIONS: Apply In Person: Pick up a application at the front desk. 1821 Riverside Avenue Marinette, WI 54143 E-Mail a Rsum: bmenacher.riverfront@gmail.com