Position: Branch Operations Manager

Reports to: Region General Manager

Status: Fulltime, salary exempt

ESSENTIAL FUNCTIONS – Responsibilities include and are not limited to:

• Oversee the day to day operations of the designated branch.

• Conduct the day to day dispatching of service installs, repairs and cleanings to customers throughout the designated market.

• Consistently render the best customer satisfaction to the public, through a well-trained staff, and product availability.

• Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when necessary.

• Must productively multitask and efficiently navigate industry specific software.

• Promote a culture of safety on a daily basis through trainings, providing information and knowledge to employees about DEC and environmental safety measures and procedures; making sure employees follow all DOT, DEC and company compliance 100% of the time.

• Manage all noted deficiencies and ensuring immediate action is taken to resolve the deficiency.

• Perform weekly inspections/walk through of your designated fleet.

• Manage and maintain maintenance records and the timely service of designated equipment 100% of the time.

• Manage and maintain daily exception report.

• Manage truck and vehicle maintenance record to ensure that all vehicles adhere to company policies and procedures.

• Maintain customer database with current information.

• Conduct clear and concise communications with department managers, employees and company customers, including keeping customers appraised as to company schedule and requested lead-times.

• Provide oneself with a reliable means of transportation to and from work and the ability to be reached by telephone.

• Must be able to remain in a stationary position 90% of the time.

• Adhere to company policies and procedures 100% of the time

• Possess a valid driver’s license and ability to obtain a valid CDL with additional endorsements preferred.

RESPONSIBILITIES – Responsibilities include and are not limited to:

• Take incoming customer calls and dispatch in a timely basis including after hours and weekends for both drivers and service technicians.

• Ensure that all pre and post trip inspections and compliance measures are being done in accordance with State, Federal and companywide policies.

• Create dispatch ticket for all service calls and respond to all messages left overnight.

• Manage and maintain the on call schedule for the drivers and service technicians.

• Communicate and follow up on all pending and recommended service work with customers.

• Review, maintain and renew annual service agreement in accordance to company policy.

• Maintain customer history files in database.

• Prepare paperwork for all manufacture warranty parts.

• Maintain service invoice log and update service database from service ticket

• Maintain on call schedule, to include 1st on call and stand by driver.

• Manage driver timecards by comparing them to daily delivery tickets.

• Ensure the economic use of company supplies, resources and assets.

• Comply with company dress code 100% of the time.

• Maintain confidentiality 100% of the time in regards to customer and company information.

• Perform work functions within all safety guidelines at all times.

• Reports to work with minimal absenteeism or tardiness.

• Attend job related training and informational seminars as requested.

• Performs other job related activities and special projects as assigned.

QUALIFICATIONS – Qualifications include and are not limited to:

• Must be self-motivated, self-starter, results driven individual with a high degree of accuracy and attention to detail.

• Knowledge of heating and ventilation equipment preferred.

• Proficiency in Microsoft Office Suite.

• 2-5 years industry specific experience preferred.

• Possess a high school/vocational school diploma or G.E.D. and related certification.

• CTEP qualifications-if not currently certified will need to obtain within 1 year of employment and maintain these certifications.