Unilever Customer Quality Specialist in Englewood Cliffs, New Jersey
Customer Quality Specialist
Englewood Cliffs, NJ OR Shelton, CT
Background & Purpose of the Job
The Customer Quality Specialist role works within a Multi Country Organization (MCO - a geographic grouping of UL operating companies) reporting to the Customer Quality Manager. Customer Quality is the customer and consumer facing segment of the North American Quality organization. Role is focused on Quality in the customer facing operations, as well as consumer operations-analyzing consumer feedback data. This role will manage consumer complaint investigations, trend analysis, working on project teams to reduce consumer complaints, and ensure compliance to Unilever standards and regulatory standards. Additionally, this role will monitor in market quality issues, on-shelf assessments/improvements and incident/issue management. The Customer Quality team is responsible for supporting QMS compliance in UL sites, 3PM and warehouses as needed to meet marketplace needs. This includes participation on focused improvement teams in the relevant category or for the relevant customer.
Who You Are & What You’ll Do
You’re a born leader: It is about being strong in the face of adversity. It is leading by example and making the hard call. It is working as a partner and being flexible when appropriate. Being a leader isn’t always about winning, but it is about protecting our safety and our consumer’s well-being.
You’re a dot connector: Sometimes we are more like detectives, and when thinking about and addressing quality issues with customers, we must link many moving parts and think about the ultimate consequences when making any of the decisions we do.
You’re a changemaker: Business waste reduction, business process improvements, addressing issues our customers have with our products, driving out quality-related costs and consumer disappointment, integrating new acquisitions. Change: we all must embrace it and learn to work with it to be successful.
You’re a culture & change champion: This is the truest and most important change-maker goal for this role… figuring out how to affect cultural change for the best quality outcome, to embed quality as a mindset, and get “personal” about quality. We will share our quality experiences with many internal and external business partners. Be the change you want to see in Supply
Chain, in Unilever and beyond.
What You’ll Need To Succeed
University degree in technical discipline or general sciences required
Experience in world class manufacturing, corrective action/preventative action, root-cause analysis is a plus
Experience in SAP and other systems and programs essential for Quality analysis such as Microsoft Excel, PowerPoint, Word, etc.
Warehouse traceability systems is a plus
What We Can Offer You
Culture for Growth at https://www.unilever.com/about/who-we-are/our-vision/ | Top Notch Employee Health & Well Being Benefits at https://drive.google.com/file/d/0BzuVqApc7i-tR2YxazMxNkpPZVU/view | Every Voice Matters at https://www.unilever.com/sustainable-living/the-sustainable-living-plan/enhancing-livelihoods/opportunities-for-women/upholding-diversity/ | Global Reach at https://www.unilever.com/brands/ | Life at Unilever at https://www.linkedin.com/company-beta/1248/life/ | Careers with Purpose at https://www.unilever.com/sustainable-living/transformational-change/ | World Class Career Development Programs at https://www.unilever.com/careers/graduates/uflp/ | Check Out Our Space at https://www.themuse.com/companies/unilever/office | Focus On Sustainability at https://www.unilever.com/sustainable-living/transformational-change/
Unilever is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information, please see Equal Employment Opportunity Posters
Equal Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Persons with Disabilities
Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check.
If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at 1-855-239-5459 or NAAccommodations@unilever.com at mailto:NAAccommodations@unliever.com . Please note: These lines are reserved for individuals with disabilities in need of assistance and are not a means of inquiry about positions or application statuses.
We are one of the world’s largest consumer goods companies with amazing brands, dynamic people and a sustainable vision. We meet everyday needs for nutrition, hygiene and personal care with brands that help people feel good, look good and get more out of life. If you are ambitious, keen to learn and want lo lead, you have come to the right place. Explore our website and apply to be part of a company with more than 400 brands used by over two billion people everyday.