Online Student Success Coordinator, UC Online, Hybrid Current UC employees must apply internally via SuccessFactors > You are invited to submit an application to be considered for a position with more than one opening. The number of positions varies depending on the needs of the department. Founded in 1819, the University of Cincinnati ranks among the nation's best urban public research universities. Home to more than 50,000 students, 11,000 faculty and staff and 340,000 alumni, UC combines a Top 35 public research university with a physical setting The New York Times calls "the most ambitious campus design program in the country." With the launch of Next Lives Here, the Cincinnati Innovation District, a $100 million JobsOhio investment, nine straight years of record enrollment, worldwide leadership in cooperative education, a dynamic academic health center and entry into the Big 12 Conference, UC's momentum has never been stronger. UC's annual budget tops $1.65 billion and its endowment totals $1.8 billion. The University's overall regional economic impact exceeds $10.6 billion, paving the way for the future of Cincinnati. About UC Online UC Online, a division of the University of Cincinnati, is committed to delivering a top-notch educational journey customized for students who value the flexibility of online learning while maintaining the high standards associated with the University of Cincinnati. Our dedication to excellence in online education drives innovation at every phase of a student's academic path, from initial inquiry to graduation. At the core of our mission is prioritizing students, utilizing data-driven approaches to navigate them through their online learning journey. This involves helping them discover appropriate programs, actively participating in coursework, and ultimately accomplishing their academic goals. At UC Online, we empower students to achieve their aspirations for a better future by offering practical learning opportunities within an institution celebrated for its research, innovation, and history of significant accomplishments. This position offers a hybrid work schedule for individuals residing in OH/IN/KY. Candidates must be based in the Cincinnati Tri-State area and have reasonable proximity to the UC Main Campus to meet on-campus obligations as necessary. Remote work arrangements are subject to university policies and may be subject to change. Job Overview Provide administrative and logistical support to students and faculty immersed in online courses, certificates, and degree programs. Also provide operational support to students and faculty regarding educational program issues and serve as a liaison between college personnel, faculty, and new and returning students. Essential Functions Using a consultative advising approach, build friendly, professional relationships with new and returning students from 1st term through to graduation to provide administrative and customer support for assigned degrees and/or certificate programs in the areas of registration, course selection, persistence risk, and online student success strategies. Support new student registration by conducting learning preparedness assessments to gauge online program readiness and assist with new student orientation as requested. Using a Customer Relationship Management (CRM) platform, monitor and work to improve retention benchmarks and graduation rates through early identification of at-risk behaviors and provide guidance to mitigate student persistence issues, including such actions as personalized communication plans to ensure continuous enrollments. Share programmatic enrollment data and trends as an active strategic member of cross-functional teams. Work closely with the Enrollment Advisors and UC Online Marketing to provide program updates and admission support. Identify problem