JOB DESCRIPTION We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at . What makes DHL great? Our people! We are committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment - to our business, to each other and to our communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. DHL Global Forwarding is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services. DHL Same Day is an international expedited transportation company which is part of DHL Global Forwarding. With our flexibility of services meeting the emergency shipment needs of a wide range of industries, whether it's the extensive database of aircraft parts we maintain for our Aircraft On Ground clients, or expediting mission-critical parts globally for the US Department of Defense, or the ability to meet time-critical temperature-sensitive needs unique to Life Sciences and clinical trial logistics, DHL Same Day gets the shipment there, when it has to be, for any business or organization. We have an immediate opportunity available for a dynamic and innovative individual supporting one of our Key Account Customers onsite. Applicants must be available to work afternoons & a weekend day after training. Key Responsibilities: * Support our customer by providing the best routing solution to expedite urgent shipment requests via phone and emails. * Handle inbound/outbound customer and vendor calls in relation to shipments. * Review domestic/international flight routings to provide the best solution to customer request/ inquiry. * Provide written and verbal communication with key stakeholders. * Collaborate with vendors and brokers on solutions while building effective relationships. * Shipment planning, book shipment with airlines and monitor shipment execution using various tools. * Proactive monitoring of all shipment milestones while in transit. * Track/trace and trouble shoot distressed shipments with airlines and vendors to resolve issues and provide timely updates to the customer. * Provide support and interact with various groups. * Prioritize task and work within a team environment with some level of independency for decision making. * Adherence to work instructions by reviewing and applying the details to manage domestic and international shipments. * Manage multiple priorities in a fast-paced environment. * Research and analyze routes efficiently. * Review workload and ensure proper handling of shipments. * Follow-up with issues on pickups and/or deliveries. * Escalate service issues or critical situations to supervisor/lead on duty. All other job functions that may be assigned. What we look for: A minimum of 2 years relevant experience in freight forwarding preferred. Critical thinking skills. Negotiation and organizational skills. Knowledge of geography, time zones and reading/understand military time. Strong computer skills (Word, Excel, PowerPoint). Keyboarding skills 40wpm. Proactive and problem-solving skills. Strong communication and organizational skills Ability to multitask and work in a fast-paced environment. Teamwork and flexibility with 24/7/365 environment. What we offer: