Associate Dean for Operations and User Services Current UC employees must apply internally via SuccessFactors > Founded in 1819, the University of Cincinnati ranks among the nation's best urban public research universities. Home to more than 50,000 students, 11,000 faculty and staff and 340,000 alumni, UC combines a Top 35 public research university with a physical setting The New York Times calls "the most ambitious campus design program in the country." With the launch of Next Lives Here, the Cincinnati Innovation District, a $100 million JobsOhio investment, nine straight years of record enrollment, worldwide leadership in cooperative education, a dynamic academic health center and entry into the Big 12 Conference, UC's momentum has never been stronger. UC's annual budget tops $1.65 billion and its endowment totals $1.8 billion. The University's overall regional economic impact exceeds $10.6 billion, paving the way for the future of Cincinnati. About the University of Cincinnati The AD reports directly to the Dean and University Librarian. The AD has responsibility and authority for operations and user services at UC Libraries. Job Overview The University of Cincinnati Libraries seeks a strategic, outcomes-focused leader to fill the Associate Dean for Operations & User Services (AD) position. The AD will join the senior leadership team and be a part of continuing the transformation of the research library at the university. As a member of the senior leadership team, the AD works collaboratively to realize the UC Libraries vision and strategic directions. The AD champions the implementation of the UC Libraries strategic plan and takes responsibility for meeting goals pertaining to areas of responsibility. The AD has programmatic, strategic, budgetary, managerial, and operational responsibilities for the following libraries and departments in the University of Cincinnati Libraries: circulation, reserves, interlibrary loan, facilities, and user experience. Other management portfolios may be assigned as the organization adapts to meet the needs of a growing campus community. The AD will develop programs and initiatives for UC Libraries and build collaborative partnerships beyond the organization to move UC Libraries toward its goals. Essential Functions Collaborates with the Dean and senior leaders to identify needs, establish priorities, and develop goals, objectives, actions, and measures of success. Takes ownership of goals and initiatives within the strategic plan that relate to areas of responsibility. Leads the overall strategy and direction of UC Libraries operations and user services, including administering policies, procedures, and best practices. Leads daily operations for service desks, stacks maintenance, reserves processing, resource sharing, and physical spaces. Drives the continuous improvement of user experiences throughout UC Libraries spaces - both physical and virtual. Develops and oversees UC Libraries data collection and analysis, including reporting to national and institutional surveys. Fosters a culture of evidence-based decision making through ongoing assessment of library operations and user experience. Recruits, hires, evaluates, develops, and retains multiplefaculty and staff which meet or exceed user expectations. Achieves organizational effectiveness through the successful management of financial and personnel resources. Fosters a culture ofexcellence through creating a respectful workplace environment. Chairs and serves on committees related to areas of responsibility or assigned by the Dean. Represents UC Libraries at regional, national, and global professional engagements with the expectation of raising UC Library's visibility and reputation. Required Education Graduate degree in Library and Information Science or an advanced d