Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 53,000 compassionate caregivers across 12 states. We’re looking for people who care about others, who are willing to listen, lean in and make impactful change. Each role at Help at Home can have a positive impact in supporting our caregivers and clients. If you are someone who leads with passion and integrity and are looking to join a rapidly growing, industry leading team, Help at Home may be a good fit for you.

Job Summary:

The Senior Licensing Specialist is responsible for independently handling moderately complex problems, specifically pertaining to the licensing function within the organization. This role necessitates the utilization of in-depth organizational knowledge to come up with pragmatic and innovative solutions, thereby driving improvements across processes and workflows.

**This position will work from their home office with occasional travel to the Chicago, IL headquarters for on-site collaboration and department meetings.

Essential Duties and Responsibilities:

• Effectively address and resolve intermediary licensing and certification (Medicare and Medicaid) issues while adhering to regulatory norms and company policies.

• Efficiently navigate state and federal online databases to implement operational changes

• Conduct regular reviews of licensing procedures and suggest areas of improvement.

• Maintain comprehensive records of licensing issues, outcomes, and corresponding action plans.

• Liaise with cross-functional teams to achieve business and operational objectives.

• Design and implement policies that enhance licensing function efficiency and streamline procedures.

• Stay updated on the latest industry trends, changes in regulations and shifts in the licensing business.

• Regular resolution of licensing issues.

• Plans the upcoming workload for Licensure and Certification - considers deadlines, personnel availability.

• Supports leadership on strategic licensure and certification matters.

• Partners on licensure and certification issues surrounding acquisitions.

• Interacts with outside counsel, federal and state regulatory agencies and government contractors on licensure and certification matters.

• Reads and reviews state and federal regulations applicable to state licensure and Medicare, Medicaid and other payor enrollment processes.

• Ensuring compliance with all regulatory and company policies.

Required Skills/Abilities:

• Detail-oriented, organized.

• Excellent problem-solving and analytical skills with an ability to solve moderately complex problems.

• High-level organizational knowledge and acute sensitivity to organizational workflows.

• Ability to work autonomously and efficiently with minimal supervision.

• Strong communication skills, oral and written.

• Excellent interpersonal skills.

Education and Experience:

• Bachelor’s degree in business administration, Management, or a related field is required.

• Additional certifications in Project Management or related areas are preferred.

• Candidate must have 3-5 years of experience in licensing roles or similar positions in an organization.

Physical Requirements:

• Remote and office based in downtown Chicago

• Majority (90%) of work is conducted indoors in air-conditioned or well-ventilated facilities.

• Work is accomplished in an office or cubicle space equipped with a telephone and computer.

• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.