Description Facilitates training sessions in support of University Hospitals' services, applications and systems to educate and provide continual learning for employees. Assists in the design and development of applications based training programs including classroom-based curriculum and distance learning. Ensures training materials are current and valid. Aligns work with customers, process, knowledge, HR performance management, and community. What you will do Customers * Initiates and maintains positive relationships with patients, customers, and co-workers. * Creates relationships with internal IT&S colleagues to drive measurable change. Process * Assists in the design and development of training curriculum and programs, both on-site and on-line, for employees on various software and/or hardware applications and systems and works with applicable business area to establish content, prerequisite skills and knowledge for trainees. * Ensures that training courses address all levels of employee. * Researches, designs and develops user documentation to support training. Works with business area, subject matter experts, technical support, etc., to ensure materials are accurate and reflect current product features. * Facilitates advanced level training courses, both on-site and on-line, for complex applications and systems to include lectures, group presentations, and hands-on sessions. * Conducts, reviews and analyzes course evaluations for courses personally facilitated to determine effectiveness of training sessions. * Implements revisions to course materials and delivery as necessary to improve training effectiveness. * Keeps informed of and maintains proficiency with University Hospitals' applications and policies and procedures. Knowledge * Actively uploads key knowledge objects to knowledge repository for use by other IT&S associates. Strives to create, leverage, and communicate structured, repeatable, improvable processes to IT&S. Improves and adheres to DCIO group standards. * Trains and educates employees on technical material and applications. Performance Management * Takes responsibility for self-development and supports a learning environment. * Provides clear points of contact; creates and maintains environment that fosters open, honest and transparent dialogue. * Commitment to work collaboratively prior to escalation. Is available and responsive. Community * Displays commitment to the mission of the hospital and its values. * Represents IT&S to larger UH organization. Equal Opportunity Employer -- minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity