Description

Do you want to help scale the adoption and production of Channel Partners and Channel ISVs on AWS Marketplace? As an AMER AWSMP Consulting PDR, you will be the frontline resource for managing inbound support requests and providing data-driven feedback to influence the development of self-service tools that empower our partners on their AWS Marketplace journey. Join our dynamic team and make a direct impact on building the most diverse cloud community on Earth. 10010

Key job responsibilities

Manage the inbound request mechanisms for the team, including meeting SLAs and reporting on trends and volume

Collaborate with key internal stakeholders (e.g. inside sales, marketing, solution architects) to identify and curate self-service resources for partners

Develop and maintain relationships with AWS sellers and APN partners

Utilize CRM systems and other analytics tools to establish and report detailed metrics

A day in the life

In this role, you will be responsible for the daily management of inbound support requests from our Channel-focused partners. This includes qualifying requests, routing them to the appropriate business development resource, and categorizing them for tracking and reporting purposes. You will work closely with internal teams to identify and curate self-service resources that can be proactively shared with partners, enabling a faster and more efficient support experience. Additionally, you will provide data-driven and anecdotal feedback that will guide the development of AI-powered tools and resources to make this initial interaction completely self-service. By streamlining our support operations, you will play a key role in scaling the AWS Marketplace ecosystem and connecting more companies to build the cloud community of the future.

About the team

The AMER AWSMP Consulting team is responsible for driving the adoption and success of Channel Partners and ISVs on the AWS Marketplace. Our overarching vision is to be the best place to build cloud-enabled businesses, connecting companies together to create the most diverse cloud community on Earth. As an AMER AWSMP Consulting PDR, you will be the frontline resource for our partners, helping them navigate their journey on AWS Marketplace. You will work cross-functionally with our sales, marketing, and solutions architecture teams to identify new co-sell opportunities and provide a seamless experience for our partners. If you're passionate about empowering businesses to grow and thrive in the cloud, this is the team for you.

We are open to hiring candidates to work out of one of the following locations:

Arlington, VA, USA | Austin, TX, USA | Seattle, WA, USA

Basic Qualifications

• 1+ years of business development, partnership management, or sourcing new business experience

• Bachelor's degree or equivalent

• Experience using data and metrics to determine and drive improvements

Preferred Qualifications

• Experience in online advertising or high-tech products/services

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $56,300/year in our lowest geographic market up to $135,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.